Privacy Policy

Introduction

At Interview Ace, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services ("Services"). By using our Services, you agree to the terms of this Privacy Policy. This policy is effective as of January 1, 2025.

Information We Collect

We collect several types of information to provide and improve our Services:

Personal Information

This is information that identifies you as an individual, such as:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and profile details.
• Payment Information: Credit card details or other payment information (collected through secure payment processors).
• Demographic Information: Age, gender, education, and occupation (optional, collected for analytics and service improvement).
• Resume/CV Information: Information contained in resumes or CVs you upload, including work history, skills, and qualifications.
• Interview Responses: Responses you provide during mock interviews or practice sessions.

Non-Personal Information

This is information that does not directly identify you, but may be linked to your personal information:

• Log Data: Information about your use of our Services, including IP address, browser type, operating system, referring URLs, pages visited, and dates/times of access.
• Device Information: Information about the device you use to access our Services, including device type, device ID, and mobile network information.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our website and personalize your experience.
• Analytics Data: We use third-party analytics tools (e.g., Google Analytics) to collect and analyze data about your use of our Services.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Services: We use your information to deliver our Services, personalize your experience, and improve our products and services.
• To Communicate with You: We use your information to respond to your inquiries, provide customer support, and send you updates about our Services.
• To Process Payments: We use your payment information to process transactions and prevent fraud.
• To Personalize Your Experience: We use your information to tailor our Services to your interests and preferences.
• To Conduct Research and Analysis: We use your information to conduct research and analysis to improve our Services and develop new features.
• To Market Our Services: With your consent, we may use your information to send you promotional emails and newsletters about our Services. You can opt out of these communications at any time.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations, including responding to legal requests and preventing fraud.
• Resume Analysis and Feedback: If you upload your resume/CV, we use the information to provide feedback and suggestions for improvement. This may involve automated analysis and assessment of your skills and experience.
• Interview Simulation and Analysis: Responses collected during interview simulations are used to provide personalized feedback and suggestions for improvement. This data is kept confidential and used solely for improving your interview skills.

Sharing Your Information

We may share your information with the following parties:

• Service Providers: We share your information with third-party service providers who help us provide and improve our Services (e.g., payment processors, hosting providers, analytics providers). These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only do this with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request (e.g., subpoena, court order).
• Affiliates: We may share your information with our affiliates for internal business purposes.
• Merger or Acquisition: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer.

We do not sell your personal information to third parties.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your personal information during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Security Audits: We conduct regular security audits to identify and address vulnerabilities.
• Secure Payment Processing: We use secure payment processors to handle your payment information.
• Regular Updates: We regularly update our systems and software to patch security vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Specifically, we retain:

• Account Information: As long as your account is active. If you close your account, we may retain some information for a limited period to comply with legal obligations or resolve disputes.
• Payment Information: For as long as required by applicable accounting and tax laws.
• Log Data: For a period of one year for security and analytics purposes.
• Resume/CV Information: Until you request deletion or your account is closed.
• Interview Responses: Until you request deletion or your account is closed.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to correct inaccurate or incomplete personal information.
• Erasure: You have the right to request that we delete your personal information.
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
• Withdraw Consent: If you have provided consent to the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

International Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws than your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Interview Ace
[Your Company Address]
Email: privacy@interviewace.com